Terms & Conditions

 

Welcome to the Vettri Gems USA website. The site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the site (the "Agreement").

Your use of the site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the Sites. If you do not agree to these terms, please do not use the Sites.

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Right to Change Site

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site.

You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Site Content

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Vettri Gems USA and other trademarks appearing on the Sites are the trademarks of Vettri Gems USA and/or its subsidiaries.

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

Unless otherwise specified, the Site and the Contents are intended to promote Vettri Gems USA products and services available in the United States. The Site are controlled and operated by Vettri Gems USA from its offices in Manhattan, New York.

User Comments, Feedback, and Other Submissions

Vettri Gems USA  is pleased to hear from users and welcomes your comments regarding our products and services. Vettri Gems USA 's longstanding company policy does not allow us to accept or to consider creative ideas, suggestions, proposals, plans, or other materials other than those we have specifically requested. We hope that you will understand that the intent of this policy is to avoid the possibility of future misunderstandings when projects developed by Vettri Gems USA employees and agents might seem to be similar to creative works submitted by users. Accordingly, while we value your feedback, we must ask that you do not send creative ideas, suggestions, proposals, plans, or other materials for our business. If, at our request, you send certain specific submissions (for example contest entries) or without out a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that Vettri Gems USA may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to Vettri Gems USA is and shall be under no obligation

(1) to maintain any Comments in confidence;
(2) to pay compensation for any Comments; or
(3) to respond to any Comments.

Vettri Gems USA has the right but not the obligation to monitor and edit or remove any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Vettri Gems USA or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Vettri Gems USA takes no responsibility and assumes no liability for any Comments posted by your or any third party.

Personal Information Submitted Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Copyright Complaints

Vettri Gems USA respects the intellectual property of others. If you believe that your work has been copied in any way that constitutes copyright infringement, please contact us at vettri@vettrigemsusa.com

Product Information

Many products displayed on the Site are available in Vettri Gems USA Manhattan, NY. The prices displayed on the Sites are quoted in U.S. Dollars.

Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

Links to Other Web Sites and Services

The Site may contain links to other Web sites that are not under the control of Vettri Gems USA. Vettri Gems USA has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Sites' users. 

Disclaimer

The materials on the Site is provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Vettri Gems USA expressly disclaims any duty to update or revise the materials on the Site, although Vettri Gems USA may modify the product at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Vettri Gems USA shall not be liable for any damages of any kind related to your use of the Site.

Our Return Policy 

1. We offer a 14-day grace period to return your purchase for any reason as long as the items are in original condition.

2. There will be a 10% restocking fee to cover processing costs of the transaction.

3. SHIPPING AND HANDLING FEES ARE NON REFUNDABLE.

 4. If you not satisfied with your purchase for any reason and wish to return the products, please follow the instruction below in order to do so safely.

Please mail the items back through USPS insured priority mail with a delivery confirmation number. Be sure to keep a copy of the tracking number for your record.

  • Mail the item to us at:
  •  
  • Vettri Gems Usa, Inc
  • 48W 48st # 202
  • New York, NY 10036
  • Tel: 212 764 0809
  •  
  • Upon the receipt of the product(s), a refund will be issued to you in the same method in which you purchased the items. For example, if you paid with a MasterCard, we will credit the proper amount to the same card. Again, shipping charges will not be refunded.
  • If the item appears to be chiped or damaged  or its not original condition , we reserve the right to refuse a return.